FAQ

Frequently asked

Shipping

Is shipping free?
Yes. Free shipping on every order, every time. No threshold.

Where do you ship?
We ship to the United Kingdom and the United States.

How long will my order take?
Processing takes 1 to 2 business days. Standard delivery 5 to 6 business days. Total estimated delivery 6 to 8 business days. Tracking is included on every order.

Returns and exchanges

What is your return policy?
14 days from delivery on unworn items with original tags.

How do I start a return?
Email support@elliotandstone.com with your order number. We will send a return label and instructions.

Sizing

How do your pieces fit?
Sizing notes appear on each product page. If you are between sizes or unsure, email us and we will recommend.

Payment

What payment methods do you accept?
Visa, Mastercard, Amex, Shop Pay, Apple Pay, Google Pay, and PayPal.

Discounts

Buy 3 or more and save 10%. The discount applies automatically at checkout.

Support

Email support@elliotandstone.com. Mon to Fri, 9:00 AM to 5:00 PM GMT / EST. We reply within one business day.